The College of Liberal Arts and Sciences is an early adopter of the PrintSmart initiative , a program introduced by UF Purchasing that is designed to help departments save money on scanning, faxing, printing and copying. Research at other universities has demonstrated that implementing a campus-wide managed print solution provides significant savings and increased efficiencies.
PrintSmart began with a departmental assessment to determine which sizes and types of equipment-including multifunctional devices (MFDs) and workgroup printers- best meet a unit’s needs. MFDs can scan, fax, print and copy-and have the ability to be networked to multiple users.
UF has negotiated a contract with Xerox to partner with CLAS units to help determine the “best fit” for each area by evaluating the proper blend of services and technology required. As UF copier leases expire, units will replace their current devices with equipment provided and maintained by Xerox.
If you need to purchase a printer or multifunction device (MFD), submit a service ticket.CLAS IT.
- PriintSmart Initiative to Introduce Managed Print Services [UF Administrative Memo]
- Printsmart Initiative [UF Purchasing]
Support and Recovery
CLAS IT strives to respond to tickets and request as soon as possible during normal business hours, our standard request turnaround is 1 business day.
Printers
- Outage or unusable – 4 hours
- Degraded or unreliable – 1 day
- Minor or inconvenient – 2 days
Print Server
The print server is a virtual server backed up to the CLAS IT backup system. Recovery will be accomplished by full virtual machine restoration if the server becomes unusable.
- Outage or unusable – 4 hours
- Degraded or unreliable – 2 hours
- Minor or inconvenient – 1 business day