Printers

CLAS IT provides printer hosting on the network via a Windows print server.  This service includes printer troubleshooting, setup and configuration. Permissions to each printer are granted by CLAS IT at the direction of the individual department managers, and set with AD security groups

CLAS IT is responsible for supporting the server infrastructure, granting printer access and permissions, and making backups and recovering from server problems.

For active directory-joined Windows workstations, printers are applied by group policy and should already be available.  Mac and Linux users can manually add network printers if they have permission to print to them.   Permissions for printers are determined by each department.

Purchasing and Setup

CLAS departments and units purchase printers or multifunction devices (MFD) through the Print Smart Program.See Purchasing.

Once you have purchased a supported printer, please contact us to configure and install the device.

Printer Accounting

CLAS IT can provide printer accounting via the PCounter software. However, its availability is limited. If you believe you need the functionality, please contact us for more details..

Support and Recovery

CLAS IT strives to respond to tickets and request as soon as possible during normal business hours, our standard request turnaround is 1 business day.

Printers

  • Outage or unusable – 4 hours
  • Degraded or unreliable – 1 day
  • Minor or inconvenient – 2 days

Print Server

The print server is a virtual server backed up by Veeam.  Recovery will be accomplished by full virtual machine restoration if the server becomes unusable.

  • Outage or unusable – 2 hours
  • Degraded or unreliable –  2 hours
  • Minor or inconvenient –  1 business day