Web Support Technician

CLAS IT has a position for an OPS Web Support Technician to help support the web hosting services provided by the College of Liberal Arts and Sciences. This position will assist with provisioning web sites and will be involved in functionality testing whenever there are updates to our WordPress installations, including plugins and theme updates.

This position will also provide support via phone and email in order to troubleshoot web-related technical issues for faculty, staff, and graduate students. This will include updating our online end-user support documentation as needed.

Individuals applying for this position should be able to demonstrate basic knowledge of web standards including HTML, CSS, and JavaScript. Knowledge and experience with WordPress, Drupal, or other CMS platforms is essential. Experience using PHP or working in a technical support setting is a plus. Excellent oral and written communication skills are required to interact with individuals of many different backgrounds. The ability to ask for details to properly understand and find creative solutions to problems is critical.

Must be able to work efficiently in a team environment and maintain confidentiality of all information entrusted to this position.

Part-time up to full-time hours are available during office hours of 8am to 5pm.

Interested parties should submit a resume and any samples of work to pchap@ufl.edu.